In her capacity as a Greater Lowell Regional Director, Vanna is responsible for managing and responding to the hundreds of individuals who contact the congressional office with problems interacting with federal agencies such as the U.S. Citizenship and Immigration Services, Department of State, and U.S. Customs and Border Protection. Vanna has contacted her federal colleagues on the other side of the globe during all hours of the day and night on behalf of a family in need, American citizens working or residing abroad with the US Embassies and Consulates, or for Americans with International travel issues.
Some of her immigration-related issues are particularly relevant to Vanna, as she draws upon her own life experience as a Cambodian refugee who fled her homeland as a child to escape the Khmer Rouge. Because of her own experience, Vanna is able to treat each constituent with a high degree of empathy and respect, even while juggling an enormous caseload.